Shipping Policy
Effective Date: January 14, 2025
At InfanRoyal, we aim to provide fast and reliable shipping for all orders placed on infanroyal.click. This Shipping Policy explains the shipping methods, delivery times, and shipping costs associated with your purchases. By making a purchase on our website, you agree to the terms outlined in this policy.
1. Shipping Methods and Delivery Times
We offer a variety of shipping options to meet your needs. The estimated delivery times for each method are listed below:
1.1 Domestic Shipping:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-3 business days
- Next Day Shipping: 1 business day (Available for orders placed before 12 PM local time)
1.2 International Shipping: We offer international shipping to many countries. Delivery times for international orders may vary based on the destination:
- Standard International Shipping: 7-21 business days
- Expedited International Shipping: 5-7 business days
Please note that customs processing may delay delivery times, and international orders may be subject to customs duties and taxes, which are the responsibility of the customer.
2. Shipping Costs
2.1 Domestic Shipping Rates: Shipping costs for domestic orders are calculated based on the weight, size, and destination of the package. Shipping rates will be displayed during the checkout process before you complete your purchase.
2.2 International Shipping Rates: Shipping costs for international orders are calculated similarly and will be provided during checkout. International shipping fees do not include any customs duties or taxes, which will be calculated by customs authorities once the package reaches your country.
3. Order Processing Time
3.1 Order Processing: Orders are typically processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
3.2 Order Status: Once your order has been processed and shipped, you will receive an email with tracking information. You can track the status of your shipment via the courier’s website.
4. Shipping Restrictions
4.1 Shipping Address: We can only ship to the address provided during checkout. Please ensure that your shipping address is correct before finalizing your order. If you need to modify your shipping address after placing the order, please contact us immediately, and we will make the necessary changes if possible.
4.2 P.O. Boxes and APO/FPO Addresses: We do not ship to P.O. Boxes, military (APO/FPO) addresses, or freight forwarding services. Please provide a valid residential or commercial address for delivery.
5. Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number. You can use this tracking number to monitor the progress of your shipment on the carrier’s website. Please note that tracking information may not be available immediately after shipment and can take up to 24 hours to be updated in the system.
6. Lost or Damaged Packages
6.1 Lost Packages:
If your package is lost or delayed during transit, please contact the carrier directly using the tracking information provided. If the issue is not resolved, please contact our customer support team, and we will assist you in filing a claim.
6.2 Damaged Packages:
If your package arrives damaged, please contact us immediately at info@infanroyal.click. We may require photos of the damage to assist with claims or replacements.
7. Shipping Delays
Shipping times are estimated, but delays may occur due to factors such as weather, customs processing, or courier delays. We will inform you of any significant delays affecting your order.
8. Contact Us
If you have any questions or concerns regarding shipping or delivery, please contact our customer support team:
InfanRoyal
Street: 916 Holland Ave, Port Neches, Texas (TX), 77651
Phone: (409) 994-5513
Email: info@infanroyal.click
Website: infanroyal.click