Refund and Returns Policy
Effective Date: January 14, 2025
At InfanRoyal, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a straightforward Refund and Returns Policy to ensure a hassle-free experience.
1. Return Eligibility
1.1 Timeframe for Returns:
You can return your purchase within 30 days of receiving your order. Returns received after this period will not be eligible for a refund.
1.2 Condition of Products:
To be eligible for a return, the item must be unused, unworn, and in the same condition as when you received it. All tags, labels, and packaging must remain intact. We cannot accept returns on items that show signs of wear or have been damaged.
2. Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable:
- Personalized or engraved watches
- Watches that have been resized
- Gift cards
If you receive a faulty or defective product, please contact us immediately, and we will resolve the issue in accordance with our return policy.
3. How to Return an Item
3.1 Return Process:
To initiate a return, please contact our customer support team at info@infanroyal.click within 30 days of receiving your order. Include your order number, the item you wish to return, and the reason for the return.
3.2 Return Authorization:
Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions for returning your item.
3.3 Shipping Costs for Returns:
Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective items). We recommend using a trackable shipping service to ensure the safe return of the product.
4. Refund Process
4.1 Processing Your Refund:
Once we receive your returned item and verify that it meets our return requirements, we will process your refund. Please note that the refund may take up to 7-10 business days to reflect in your account, depending on your payment provider.
4.2 Refund Method:
Refunds will be issued to the original method of payment. If you paid via credit card, the refund will be credited back to your card. If you paid via PayPal or another payment service, the refund will be processed accordingly.
5. Exchanges
5.1 Exchange Policy:
We offer exchanges on eligible items within 30 days of receipt. If you wish to exchange an item for a different size, color, or style, please follow the same procedure as for returns and contact our customer support team. Availability of items for exchange may vary based on stock levels.
5.2 Shipping Fees for Exchanges:
Shipping fees for exchanges are the responsibility of the customer, unless the exchange is due to a fault in the product or an error on our part.
6. Damaged or Defective Products
If you receive a damaged or defective item, please contact us immediately at info@infanroyal.click. We will either replace the item or issue a full refund. Please provide photographs of the damage or defect to expedite the process.
7. Cancellations
7.1 Order Cancellations:
You can cancel your order at any time before it is processed and shipped. If your order has already been shipped, you will need to follow the return procedure.
8. Changes to This Refund and Returns Policy
We may update this Refund and Returns Policy from time to time. Any changes will be posted on this page, with the updated date. We encourage you to review this policy periodically to stay informed about our return procedures.
9. Contact Us
If you have any questions about our Refund and Returns Policy, please contact us at:
InfanRoyal
Street: 916 Holland Ave, Port Neches, Texas (TX), 77651
Phone: (409) 994-5513
Email: info@infanroyal.click
Website: infanroyal.click